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Bot Names: How to Name Your Chatbot +What We’ve Learned In 2016, Facebook added permission that allows developers to run chatbots on their platform. A study has found that more than 70% of companies use chatbots because they can attract more customers and fulfill various requirements of the targeted audience. The bots both appear as individuals and participants in a group chat. Besides commercial brands, many banks, media companies, airlines, hotels, restaurants, and government offices u… » weiterlesen

Zendesk Support vs Intercom Comparison In a recent study, 97% of global consumers said customer service is an important factor in their choice of brand. There are several ways you can improve your customer service capabilities, but customers are increasingly looking for and expecting live chat. Reflect on what your goals are and which features are most important to your business. Choosing the right platform is much easier when you know what you’re looking for. Then, it’s simply a case options… » weiterlesen