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What Is an NLP Chatbot And How Do NLP-Powered Bots Work? NLP merging with chatbots is a very lucrative and business-friendly idea, but it does carry some inherent problems that should address to perfect the technology. Inaccuracies in the end result due to homonyms, accented speech, colloquial, vernacular, and slang terms are nearly impossible for a computer to decipher. nlp chatbots can also handle common customer concerns, process orders, and sometimes offer after-sales support, ensuring a s… » weiterlesen

Zendesk Vs Intercom: Discovering The Perfect Helpdesk Match! When an agent clicks on a conversation, the full conversation history populates the middle screen. If a customer isn’t satisfied with Answer Bot’s response, Answer Bot quickly routes them to an agent best suited to help. The entire thread is saved within the ticket for future agents to reference. Agents can add each other to internal notes within a ticket, looping in team members to collaborate when necessary. For example, you can as… » weiterlesen